Messaging Terms & Conditions
Premier Heating & Cooling Inc — “we,” “us,” or “our”
Effective Date: Nov 11, 2026
Last Updated: Nov 11, 2026
These Messaging Terms & Conditions (“Terms”) govern your enrollment in and use of the text message, email, and automated voice communication programs offered by Premier Heating & Cooling Inc. By providing your telephone number or email address to us, or by opting in to any of our messaging programs, you agree to these Terms and to our Privacy Policy. If you do not agree, do not opt in and do not provide your contact information.
1. Consent Is Voluntary and Not a Condition of Purchase
Your agreement to receive automated calls, texts, or prerecorded voice messages from us is not a condition of purchasing any property, goods, or services from Premier Heating & Cooling Inc. You may decline to opt in, or withdraw your consent at any time, and still purchase and receive service from us.
We will not condition service, pricing, warranty coverage, or scheduling priority on your participation in any messaging program.
2. [MODULE: SMS] Text Messaging Program
2.1 Program Description
When you opt in, Premier Heating & Cooling Inc may send you text messages (SMS and MMS) related to:
• Appointment confirmations, reminders, and rescheduling
• Technician dispatch, en-route, and arrival notifications
• Estimates, quotes, proposals, and approval requests
• Invoices, payment reminders, and receipts
• Service and maintenance plan reminders
• Emergency and after-hours service coordination
• Customer satisfaction surveys and review requests
• Promotional offers, seasonal specials, and marketing messages (marketing messages are sent only to customers who have provided prior express written consent)
Editing note: Delete any bullet the client does not actually send. The list here must match the use case and sample messages submitted to the carriers during campaign registration — mismatches are a common cause of rejection.
2.2 How to Opt In
You may enroll by any of the following methods:
• Checking the consent box on a form at https://premierhvacva.com/
• Texting YES to 804-539-4353
• Signing a service agreement, work order, or paper form that includes messaging consent language
• Scanning a QR code that links to our online consent form
• Providing your number and consent in a recorded telephone call (for service and transactional messages only) Enrollment is individual. Do not provide a telephone number that is not yours or that you are not authorized to enroll.
2.3 Message Frequency
Message frequency varies based on your interactions with us and the services you request. Promotional message frequency is approximately 5-12 times a month. Transactional messages are sent as needed in connection with your service requests.
2.4 Cost
Message and data rates may apply. Premier Heating & Cooling Inc does not charge for text messages, but your mobile carrier may charge for messages sent or received depending on your plan. Contact your wireless provider with questions about your text or data plan.
2.5 How to Opt Out
Reply STOP to any text message from us at 804-539-4353 to stop all further text messages. You will receive one final confirmation message, after which no additional texts will be sent. You may also opt out by:
• Emailing [email protected] with your name and mobile number
• Calling 804-539-4353 during business hours
• Replying with any other reasonable expression of your desire to stop receiving messages, including QUIT, END, CANCEL, UNSUBSCRIBE, or REVOKE
Opt-in and opt-out both occur through 804-539-4353. We honor opt-out requests promptly and, in all cases, within the time required by applicable law.
Opting out of text messages does not automatically remove you from our email or voice programs. See Sections 3 and 4, or contact us at [email protected] to withdraw consent across all channels at once.
2.6 Help
Reply HELP to 804-539-4353 for assistance, or contact us at [email protected] or 804-539-4353.
2.7 Supported Carriers and Delivery
Message delivery depends on transmission by your mobile carrier and is not guaranteed by Premier Heating & Cooling Inc Carriers are not liable for delayed or undelivered messages. We are not responsible for delays, failures in delivery, or errors arising from carrier networks, device settings, spam filters, or loss of service.
2.8 Changed or Reassigned Numbers
You agree to notify us promptly if you relinquish, change, or transfer the telephone number you enrolled. You agree that messages sent to a number you previously provided, before we receive notice of the change, were sent with your consent.
3. [MODULE: EMAIL] Email Program
3.1 Program Description
When you provide your email address or opt in, we may send you appointment confirmations, estimates, invoices, receipts, service records, maintenance reminders, newsletters, seasonal promotions, and other marketing communications.
3.2 How to Opt Out
Every commercial email we send includes a clear and conspicuous unsubscribe link. To stop receiving marketing email:
• Click Unsubscribe in the footer of any email from us, or
• Email [email protected] with the subject line “Unsubscribe,” or
• Write to us at Premier Heating & Cooling Inc, 1565 Oakbridge Terrace Ste D, Powhatan, VA 23139.
We do not charge a fee to unsubscribe and will not require you to provide any information beyond your email address, log in to an account, or complete more than a single web page to opt out. Unsubscribe requests are honored within 10 business days, and our unsubscribe mechanism remains operable for at least 30 days after each message is sent.
3.3 Transactional Messages
After you unsubscribe from marketing email, we may still send you transactional or relationship messages, such as appointment confirmations, invoices, warranty notices, safety recalls, and information about a transaction you have already entered into with us.
3.4 Our Commitments
We will not use false or misleading sender information or subject lines, we clearly identify advertising messages as such, and every commercial email includes our valid physical postal address.
4. [MODULE: RVM] Automated Voice Calls and Voicemail Messages
4.1 Scope of Consent
If you have given prior express written consent, Premier Heating & Cooling Inc may contact you at the telephone number you provided using an automatic telephone dialing system and/or an artificial or prerecorded voice, including voicemail messages delivered directly to your voicemail box without ringing your phone (“ringless voicemail”). This consent covers marketing and promotional messages.
Separately, you consent to receive non-marketing automated and prerecorded calls and voicemail messages relating to appointments, dispatch, service, billing, and safety.
4.2 Identification
Every prerecorded or artificial-voice message we deliver states, at the beginning of the message, the name under which Premier Heating & Cooling Inc is registered to conduct business, and provides a telephone number — 804-539-4353— that you may call to reach us and to make a do-not-call request during regular business hours.
4.3 Calling Hours
We do not initiate telephone solicitations before 8:00 a.m. or after 9:00 p.m. in your local time. Where state law imposes a narrower window, frequency cap, or additional restriction, we observe the stricter requirement.
Editing note: Florida narrows the window to 8:00 a.m.–8:00 p.m., caps call frequency, and expressly reaches ringless voicemail. Oklahoma, Washington, Maryland, and several other states have their own mini-TCPA rules. Confirm the client’s actual service-area states before publishing.
4.4 How to Opt Out
You may stop automated calls and voicemail messages at any time by:
• Using the automated opt-out option offered during the message
• Calling 804-539-4353 and following the prompts, or asking any representative to place you on our internal do-not-call list
• Emailing [email protected] with your name and telephone number
Do-not-call requests are recorded to our internal do-not-call list and honored for at least five years from the date of the request, and in practice indefinitely.
4.5 Do Not Call Registry
We scrub our calling lists against the National Do Not Call Registry and applicable state do-not-call lists before each campaign. If you believe you received a marketing call in error, contact [email protected] and we will investigate and suppress your number.
5. [MODULE: AI] Artificial Intelligence and Automated Voice
Some of our outbound calls and text conversations may be handled by automated systems, including artificial-intelligence assistants and AI-generated or cloned voices. Where an AI system places or answers a call, we disclose at the outset that you are speaking with an automated assistant, and you may request a human representative at any time by saying “representative” or by calling 804-539-4353. Calls may be recorded or transcribed for quality assurance, training, and record-keeping, as described in our Privacy Policy.
6. Privacy and Your Information
We will not share your mobile information, telephone number, or messaging consent data with third parties or affiliates for marketing or promotional purposes. We do not sell, rent, trade, or lease your mobile information. Information is shared only with the vendors that operate our messaging, telephony, and CRM platforms, and only so they can deliver messages on our behalf.
Our full data practices — what we collect, how we use it, how long we keep it, and how to request deletion — are described in our Privacy Policy. If any term of these Terms conflicts with the Privacy Policy on a privacy matter, the Privacy Policy controls.
We retain consent records, opt-out records, and message logs for at least four years to document compliance.
7. [MODULE: FINANCING] Promotional and Financing Messages
Promotional offers communicated by text, email, or voicemail are subject to availability, may be limited in time or quantity, may not be combined with other offers, and are valid only in Powhatan, VA and surrounding areas. Financing offers are subject to credit approval by a third-party lender; terms, rates, and eligibility are set by the lender and not by Premier Heating & Cooling Inc. Full offer terms are available at https://premierhvacva.com or on request.
8. Eligibility
You must be at least 18 years of age and the account holder or authorized user of the telephone number and email address you provide. Our messaging programs are intended for recipients in the United States.
9. Disclaimers and Limitation of Liability
Our messaging programs are provided on an “as is” and “as available” basis, without warranties of any kind, express or implied. Premier Heating & Cooling Inc is not liable for any loss, damage, delay, or injury arising from or related to your participation in, or inability to receive messages through, any of our messaging programs, including delays, non-delivery, misdirected delivery, technical failures, or unauthorized access to your device or accounts.
Messages are not a substitute for emergency services. In the event of a gas leak, fire, carbon monoxide alarm, electrical hazard, active water leak, or other emergency, call 911 and then call us at 804-539-4353. Do not rely on text, email, or voicemail to report an emergency.
To the maximum extent permitted by law, our total liability arising out of these Terms will not exceed the amount you paid to Premier Heating & Cooling Inc for services in the twelve months preceding the claim.
Editing note: Some states limit liability caps and warranty disclaimers, particularly for consumer home-services contracts. Have counsel confirm enforceability in Virginia.
10. [MODULE: ARBITRATION] Dispute Resolution
Any dispute arising out of or relating to these Terms or our messaging programs will be resolved by binding individual arbitration administered under the rules of a nationally recognized arbitration provider, seated in Powhatan County, rather than in court, except that either party may bring an individual claim in small-claims court. You and {Premier Heating & Cooling Inc each waive the right to a jury trial and to participate in a class action, collective action, or representative proceeding.
You may opt out of this arbitration provision by sending written notice to Premier Heating & Cooling Inc, 1565 Oakbridge Terrace Ste D, Powhatan, VA 23139 within 30 days of first accepting these Terms. Opting out does not affect any other provision of these Terms.
Editing note: Delete this entire section if the client declines arbitration. Do not use it as a substitute for compliance — arbitration clauses do not prevent FCC enforcement or state attorney-general action.
11. Governing Law
These Terms are governed by the laws of the State of Virginia, without regard to its conflict-of-laws rules. Where arbitration is not applicable, exclusive venue lies in the state and federal courts located in Powhatan County.
12. Changes to These Terms
We may update these Terms from time to time. We will post the revised Terms at Terms and Condition and update the “Last Updated” date. Material changes affecting your consent will be communicated to you by text, email, or a prominent notice on https://premierhvacva.com/ before taking effect. Your continued participation after the effective date constitutes acceptance of the revised Terms.
13. Severability and Entire Agreement
If any provision of these Terms is held unenforceable, the remaining provisions remain in full force. These Terms, together with our Privacy Policy, constitute the entire agreement between you and Premier Heating & Cooling Inc regarding our messaging programs.
14. Contact Us
Premier Heating & Cooling Inc 1565 Oakbridge Terrace Ste D
Powhatan, VA 23139
Phone: 804-539-4353
Text: 804-539-4353
Email: [email protected] Web: https://premierhvacva.com/